This article will help you gain the confidence you need to adapt quickly to the healthcare staffing industry. Below are typical questions that your candidates will be asking you. HOWEVER you are free to explain that the Agency Account Manager is the expert and can answer any questions they have.
You do not want them to miss out on the job and that you need to get them submitted promptly if they are interested.
Once you collect required information and submit your candidate in your dashboard (there are videos in your documents library on this process) then the Agency Account Manager will get involved ASAP and engage with your candidate and work fiercely to get them placed.
Remember find true healthcare travelers that can or want to work in multiple states. There are millions of them. They are what you are looking for!
Moving on ~ these are questions they will ask:
Q: Do your contracts have guaranteed hours? A: Yes, most of our contracts guarantee 36-40 hours/week. There are a few facilities that will not guarantee hours. The Agency Account Manager will review the terms of their assignment before they are asked to sign a contract with the Agency for employment.
Q: How am I paid? A: The Agency will provide you (the traveler) with weekly time sheets. Your work week typically Starts on Sunday and ends on Saturday, to be paid the following Friday. They are then paid weekly, every Friday via direct deposit. The Agencies do not offer daily pay.
Q: Does the Agency provide housing? A: No, the Agencies do not offer private housing options right now. Some jobs/facilities will offer the traveler shared or private housing through the facility. The Agencies instead offer the qualifying traveler tax free lodging stipends to cover their lodging expenses.
Q: What are standard hours of your contracts? A: The standard hours are five - 8 hour shifts, four-10 hour shifts, or three-12 hour shifts. Shift times will vary, Days, Evenings, or Nights, or Rotating. On your days off working these hours makes it nice to explore where you are or go visit home!
Q: How big is the hospital? ***Support Message to You: Your candidate is asking how many beds total this hospital has. GOOGLE is your best friend in these situations, or save the American Hospital Directory guide to your favorites and reference that when all else fails: https://www.ahd.com/
Q: What are the patient ratios? ***Support Message to You: You can ask further info about the unit during your phone interview to make sure it’s a fit for you. P.S. they are asking how many patients they will handling while working at the facility. Example of a RN patient ratio: Typical ratios for and ICU are 2 patients to 1 RN.
Q: How many unit beds are there for this job? A: You can ask any specific questions about the job, unit or facility during the phone interview with the Facility or better yet, the Agency Account Manager.
Q: Am I eligible for travel reimbursement? A: Yes, depending on the job, but typically for a 13-week assignment there is up to $600 travel reimbursement. Mileage is based from Permanent Address to the Facility Address at 53.5 cents per mile up to $300 each way. As long as you work and turn in time sheet, the mileage is paid on second check and last check.
Q: Am I eligible for license or certification reimbursement? A:Yes probably, ask your applicable Contract Manager after I submit you to CURE
Q: Does the Agency have an on-call or after-hours coordinator? A: Yes. The Agency Account Manager will share all the details.
Q: Does the Agency offer benefits? A: Yes. The Agency Account Manager will provide all the details.
Q: How am I paid if I am receiving a tax-free stipend? A: Plain and simple we are sure your candidate knows that they are required to work the applicable contracted hours each week to ensure full payment of weekly stipends. For example, if contract assignment is 36 hours/week and candidate only works 24 hours/week. They will be paid for 24 hours’ worth of stipends. Stipend is $996/week based on 36 hours/wk - that = $ 27.67/hr tax free. So, if they worked 24 hours /week = $664.08 in weekly tax-free stipends would be paid for that work week plus their hourly rate again for actual hours worked.
Q: What if my contract states guaranteed hours and they called me off for low census? A: In the case of guaranteed hours, be sure the Healthcare Professional notes facility low census, on what day, and how many hours they were called off for, on their time sheet. They will be paid a full stipend. As long as they did NOT volunteer to go home, always let the facility be the one to send home candidate.
Q: What kind of orientation is offered to travels? A: Orientations may vary. From 1-5 days during the first week of the assignment. This is another great question to ask during your phone interview for the job with the Facility.
Q: Do you provide rental cars? A: No, qualifying travelers will eligible for stipends to cover lodging and meals & incidentals
Q: What is an extension assignment? A: This is an additional agreement/contract you receive from the facility that you are currently working with while being a traveler. Hospitals will sometimes wait until the last few weeks of your assignment to make an extension offer, but you should talk with your recruiter or contracts manager as soon as possible if you are interested in an extension and not wait for the facility to start the process, start asking the minute you want to stay at hospital
Q: Can I travel with another traveling professional? A: Yes. Many traveling RNs select assignments together. You can request to work in the same hospital, same city, share an apartment or apartment complex. Keep in mind you may not always have the same shift or schedule so the more flexible the better
Q: How will working as a temporary healthcare professional affect my future employment? A: Traveling increases your skill level and will make you a more eligible candidate for future assignments and jobs.
Q: Can I take an assignment close to my home? A: Some facilities have a radius rule that does not allow you to take a travel nursing assignment within 50 – 100+ miles from your home. This keeps permanent local healthcare professionals from switching to higher paying travel nursing contracts. In some cases, the facility will have a local rate available WE WILL NOT KNOW THE RATE UNLESS WE CAN PRESENT YOU CANDIDATE TO THE CLIENT FOR THE ANSWER.
REMEMBER CANDIDATES WILL HAVE TONS OF QUESTIONS BE SURE TO REMIND THEM:
- To act fast or they will miss the boat on the opportunity.
- Your job is to get them submitted and the Agency Account Manager will hold their hand going forward.